Refund and Returns Policy

At PinSpired Life, we want you to be completely satisfied with your purchase. Because our products are made to order, we handle returns and exchanges on a case-by-case basis to ensure the best possible experience for our customers.

Returns & Exchanges

We accept returns and exchanges within 30 days of delivery. If 30 days have passed since your item was delivered, unfortunately, we cannot offer a refund or exchange.

To be eligible for a return or exchange, your item must meet the following criteria:

• It must be in new, unworn, and unused condition.
• It must be returned in its original packaging.
• Personalized or custom-made items cannot be returned unless they arrive defective or damaged.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. To expedite the process, email us here with:

• Your order number;
• A clear photo of the damaged or defective item;
• A brief description of the issue.

We will gladly replace the item or offer a refund.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 5-7 business days. Shipping costs are non-refundable unless the return is due to a defect or error on our part.

Exchanges

If you need a different size or variant, we are happy to offer an exchange within the 30-day return window. The customer is responsible for return shipping costs unless the exchange is due to a manufacturing defect or error.

Non-Returnable Items

Certain items are non-returnable, including:

• Personalized and custom-made products;
• Items marked as “final sale”;
• Gift cards.

How to Start a Return

To initiate a return, please email us here with your order number and reason for the return. We will provide return instructions and the appropriate return address.

Please note that we are not responsible for return shipping costs unless the item is defective or incorrect.

If you have any further questions, feel free to contact our support team here.